🎓 Exclusive for UDEP students

This service is designed to allow students to print, photocopy and scan easily. easy, fast and safe.

Access distributed teams at strategic locations across campus and manage your work seamlessly.

🔐 Access the equipment with your personal code

How to generate your PIN to access the printers?

1. Sign in with your UDEP email and password to https://recargaimprime.udep.edu.pe/login/tenant_1?lang=es_ES 
2. Click on “Generate PIN”. 
3. A confirmation message will appear. Click on "Yeah".
4. The PIN for your access will appear. 
5. He PIN It will also reach you through a message to your UDEP mail. 

Remember: 

• The PIN is unique and non-transferable. 
• You can't change it. 
• If you forgot your PIN, You can repeat the process and generate another one. 

💳 Quick options to top up your balance

Available payment methods:

• 💳 VISA Payment Link – Culqui
  Minimum recharge amount: S/ 6

• 📲 QR code with YAPE
  Minimum recharge amount: S/ 1

Both options will be available in your private user environment.

📌 Always send proof of your recharge via:
📱 WhatsApp: +51 956 752 848. In this option you must also send your UDEP email.
✉️ Email: recargas@printware.com.pe

⚠️ Important:
• Always enter your UDEP mail when making any recharge.
• If you top up your balance outside of customer service hours (9:00 a.m. to 1:00 p.m. and 4:00 p.m. to 7:00 p.m.), your balance will be processed the following day.
• The service time (SLA) for refills will not exceed 5 minutes, as long as they are carried out within the technical service hours.

📤 Options to send your files

Option 1: Web platform

Upload your files in PDF or Word (up to 100 MB) from the portal.

Option 2: Email

Send your files (PDF or Word, up to 20 MB) to:
📧 imprime@udep.edu.pe

⚠️ Important:

• The files will be available by 24 hours.
• You need a 6-digit PIN to use the system, which you can create and modify from the portal. This PIN is personal and non-transferable.
• The PIN is required for print, photocopy or scan on the printing equipment.

💵 Find out the prices by type of service

⚠️ Important: For the service of photocopying or scanning, the leaves They must not have staples, clips or adhesive tape, as this could damage the equipment.

📍 Find the nearest printer

Self-service equipment will be available at the following locations on campus:

• 🏢 In Building E

• 🛍️ Next to the UDEP Store

Both points have equipment enabled for printing, photocopying and scanning.

🌐 Manage your prints from anywhere

With this service you will be able to access two key platforms:

🔹 Uploading documents for printing
Allows you to upload files directly and view your pending work.
🔗 print.udep.edu.pe

🔹 Balance management and recharge
You'll be able to check your balance, top up via payment links, view history, change your PIN, and download reports.
🔗 recargaimprime.udep.edu.pe

Access via single sign-on (SSO) with your UDEP account.

🕒 Service availability and support

🖨️ The printing service will be available during campus opening hours.

🖨️ The service for uploading documents and recharging balance is available 24 hours a day, 7 days a week, from web platforms.

🛠️ If you need help from the technician, the opening hours are:

🕘 9:00 am to 1:00 pm
🕓 4:00 pm to 7:00 pm

❓Do you need help?

📞 Phone: +51 956 752 848

🌐 Web support platform: printwareperu.zohodesk.com

✉️ Mail: support_impressions@printwareperu.zohodesk.com

📘 Help manuals

Learn step-by-step instructions on how to complete your printing process and receive technical support.
Click on the manual you need:

1. 📄 PIN generation
   Learn how to generate your PIN to access the printing system.

2. 💳 Balance Recharge
   Learn about the available ways to top up your printing balance.

3. 📤 How to upload your work – Option 1
   Follow these steps to successfully upload your files to the system.

4. 🔍 Reviewing Print Reports
   Check your printed jobs, costs, and status from your profile.

5. 🖨️ How to print
   Basic manual for printing from enabled devices.

6. 🛠️ Help with technical support
   Having trouble? Here's how to contact support and what information to include.