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Faculty of Economic and Business Sciences

Service Administration

Learn about the career

“We train professionals prepared to lead organizations towards excellence in service.".

We face a highly competitive business environment where organizations strive to exceed customer expectations, making service a key aspect of differentiation. In this context, the Service Management program is the first in the country to train leaders who manage organizations by applying service-centric strategies based on people's needs. A Service Manager is a professional expert in service management tools. That is, they know how to provide customers with unique and innovative experiences, managing service processes and operations, and implementing a service-oriented culture within the organization.

Postula

Profiles

Entry profile

Graduate profile

Entry profile

An applicant to the Service Administration academic program requires are skills:  

  • Empathy and tolerance.  
  • Critical and reflective thinking.  
  • Service attitude. 
  • Interpersonal relationships.
  • Creative and innovative thinking. 
  • Sensitivity and solidarity.  
  • Communication. 
  • Organization.  
  • Proactivity.  

Graduate profile

The Service Management professional is prepared to:

  • Customer experience: manage the experience based on knowledge and understanding of the customer's needs.
  • Service strategies: design and implement business strategies based on a service culture.
  • Innovation in services: Generate new ideas, both within and outside the organization, based on services.
  • Service system: design, implement and manage efficient and quality service systems.
  • Economic management of services: to ensure the sustainability of the organization and the achievement of economic and financial objectives.

 

Areas of knowledge

General Administration

Accounting and Finance

Service Strategy

Services Marketing

Service Operations

Technology

Corporate Governance

Research

General Administration

This area covers the fundamentals of administration, the administrative process, and managerial functions. It also includes human talent management and the functions necessary for personnel management within a company.

Accounting and Finance

The tools for designing and implementing strategy are provided, covering its basic elements such as value proposition, competitive advantages, and internal and external analysis. This area also explores the anthropology of organizations through conceptual models that explain human action, motivations, and their impact on the organization, as well as how to address organizational problems through people management.

Service Strategy

This area aims to develop a strategic business perspective focused on service and people. It also aims to enable students to design a comprehensive service management model, identify appropriate management practices for leading a service organization, and implement a service strategy within a company.

Services Marketing

This course covers the knowledge needed to design business strategies and conduct market research for service-oriented organizations. It also covers understanding the factors that influence consumer behavior and designing innovative service experiences.

Service Operations

Its objective is to develop the necessary skills for the design, development, control and management of business processes, aligning them with the strategic objectives of the organization, and management of the operations system, in order to ensure the provision of efficient and quality services, with the appropriate support of information technologies.

Technology

This area provides the necessary foundation for students to interact more effectively with IT departments and/or technology providers from an administrator/user perspective, and to manage IT so that it supports their daily work and processes. It also analyzes the main technological trends that impact organizations' service experiences for their customers.

Corporate Governance

It encompasses the study of organizations from an anthropological perspective, through models that explain human action, motivations and their impact on the organization, as well as addressing decision-making in the organization through people management.

Research

One of the activities of the service administrator is to conduct research aimed at solving problems and questions in organizations; for this purpose, students are provided with the methodological knowledge necessary to design and develop a research project applied to the business field, which aims to search for the truth, as well as the proper diagnosis of the different current situations that service-oriented organizations present.

Curriculum Framework

Cycle I

  • Pre-modern History and Culture
  • Language and Communication 1
  • Reality and Knowledge
  • Basic Mathematics 1
  • Fundamentals of Administration 1
  • Introduction to Services

Cycle II

  • History and Modern Culture
  • Language and Communication 2
  • Person and Society
  • Basic Mathematics 2
  • Introduction to Economics
  • Applied Computer Science

Cycle III

  • History and Contemporary Culture
  • Civic Ethics
  • Theology 1
  • Statistics 1
  • Fundamentals of Accounting
  • Personality and Social Psychology
  • Teamwork

Cycle IV

  • Mention 1
  • Mention 2
  • Theology 2
  • Applied Statistics
  • Cost Accounting
  • Service Processes 1

Cycle V

  • Social Doctrine
  • Mention 2
  • Costs and Budgets
  • Marketing and Research
  • Information Technology
  • Quality Management

Cycle VI

  • Business Law
  • Financial Analysis
  • Customer Behavior
  • Technology Applied to Services
  • Service Processes 2
  • Elective 1

Cycle VII

  • Personnel Department
  • Financial Evaluation of Projects
  • Relationship Management
  • Service Design
  • Layout, Equipment and Maintenance
  • Service Operation

Cycle VIII

  • Company Policy 1
  • Human Behavior in Companies
  • Service Management
  • Service System Improvement
  • Simulation Techniques
  • Elective 2

Cycle IX

  • Business Policy 2
  • Organizational Governance and Leadership
  • Services Research Project 1
  • Services Marketing
  • Project Management

Cycle X

  • Management Control
  • Entrepreneurship in Services
  • Services Research Project 2
  • Hotel Operation Tactics
  • Elective 3

Important: Our curriculum design is subject to updating in accordance with article 40 of the University Law.

Leyenda

  • Humanities Education
  • Humanities
  • Humanities Education
  • Data Science
  • General Administration
  • Services Strategy
  • Humanities
  • Humanities
  • Humanities
  • Data Science
  • Data Science
  • Technology
  • Humanities
  • Humanities
  • Humanities Education
  • Data Science and Operations
  • Accounting and Finance
  • Services Strategy
  • Services Strategy
  • Humanities Education
  • Humanities Education
  • Humanities Education
  • Data Science
  • Accounting and Finance
  • Service Operations
  • Humanities Education
  • Humanities Education
  • Economy
  • Services Marketing
  • Technology
  • Service Operations
  • Law
  • Finance
  • Services Marketing
  • Technology
  • Service Operations
  • Specialization Electives
  • General Administration
  • Finance
  • Services Strategy
  • Services Marketing
  • Service Operations
  • Service Operations
  • Management Training in Administration
  • Management Training in Administration
  • Services Strategy
  • Service Operations
  • Service Operations
  • Specialization Electives
  • Management Training in Administration
  • Government and Strategy
  • Research
  • Services Marketing
  • Service Operations
  • Economy
  • Research
  • Research
  • Services Strategy
  • Specialization Electives

Benefits of the career

High level of employability

Most of our graduates work in renowned national and international companies, as well as in their own ventures.

It is a cutting-edge career, preparing professionals who can work in newly created areas within companies.

Service Management professionals, in addition to being able to work in traditional areas of companies, are prepared to work in new areas with high professional projection such as Customer Experience, Innovation, Quality Management.

Service management is essential for any organization that needs to differentiate itself in a highly competitive environment.

The Administration of Services at the University of Piura is the only degree program in Peru that trains professionals prepared to manage the services of organizations.

Possibility of international exchanges

Through agreements that the University of Piura has with universities abroad, students can experience studying an academic semester at the university of their choice.

Broad field of employment

Professionals in Service Management work in major national and international companies across diverse sectors such as banking, retail, mining, insurance, and consumer goods, as well as in their own ventures. They are prepared to work in areas such as Marketing, Human Resources, Operations, Customer Experience, and Innovation, with a strategic vision focused on service and people.

International agreements

Through agreements that the University of Piura has with universities abroad, students can experience studying an academic semester at the university of their choice.

Highly qualified teachers

Academic training is provided by full-time teachers with master's and doctoral degrees and part-time teachers with professional experience, who hold management positions in major companies.

Student counseling

Our teachers provide personalized guidance to students, with the aim of supporting and guiding them in their academic performance and contributing to their comprehensive development.

Degrees and titles

Automatic High School Diploma – Service Administration

Professional Title – Service Administration

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